What a payment partnership looks like

Updated on July 18, 2024

 

  • Transcript

    We have been a Worldpay customer for quite some time. In fact, when we started, the concept of PayFacas-a-service wasn’t even available to us. We went down the Integrated Payments route. Worldpay was with us every step of the way from the beginning when we were implementing our Integrated Payments solution. So, they had the right technical expertise to pair with the software developers on our side to get that solution to market quickly. They’ve come alongside of us in the sales process with our large enterprise accounts to close out the business there for us, and they’ve been side by side in our small business market as well. Things have changed a lot in the payments industry over time. There’s been a lot of acquisitions and you know, Worldpay themselves was acquired and sometimes these transitions don’t always go smoothly, right? And we’ve never experienced any major issue with Worldpay throughout the transitions. It’s not to say that the record has been perfect, but the true test of a partnership is when things aren’t going well, how do the companies react and how do they work together? And I would say in every case where we’ve encountered a bump in the road, it’s always been a collaboration. Worldpay there at our side. There’s no finger pointing between Eyefinity and Worldpay or Worldpay and Eyefinity. We’re both coming together to solve customer problems. And to me, that’s what makes a partnership work.

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